Job Description
DIVE IN TO A NEW CAREER WITH LESLIE'S:
Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer
brand in the U.S. pool and spa care industry. We serve the aftermarket needs of
residential and professional consumers with an extensive and largely exclusive
assortment of essential pool and spa care products. We operate an integrated
ecosystem of 900+ retail locations, backyard service and repair, a robust
digital platform, and manufacturing and distribution divisions across 35+
states—enabling consumers to engage with Leslie’s whenever, wherever, and
however they prefer to shop. With over 60 years of providing best-in-class
products and solutions to our customers, there is nothing that we value more
than the development and growth of our team. We strive to create a positive and
fun atmosphere where our Team Members feel valued and are enthusiastic about the
contributions they make to the success of Leslie's.
Job Overview:
The General Manager oversees the overall performance of a Leslie’s store,
ensuring it meets or exceeds customer service standards, sales goals,
profitability targets, operating procedures, and merchandising objectives. This
role is responsible for driving sales growth while effectively managing profit
margins, payroll, and other controllable expenses.
The General Manager ensures the successful execution of all company programs and
initiatives while creating a positive, customer-focused store environment. This
position is also responsible for recruiting, hiring, training, and developing
team members with the right skills and experience. Through strong leadership and
personal example, the General Manager sets clear expectations for delivering
exceptional customer service and fostering a great place to work.
Compensation Pay: $41,643.20 - $46,643.20 /Base Salary
Compensation within range to be determined by the applicant’s education,
experience, knowledge and skills, as well as internal equity and alignment with
market data.
Responsibilities:
* Hire only “A” players this year to support the accomplishment of the
following objectives:
- Meet or exceed sales budget.
- Meet or exceed EBITDA/SOC goal.
- Meet or exceed labor rate goal.
- Achieve shrink percent of .4% or better.
- Meet or Exceed your gross margin budget for the fiscal year.
- Meet or exceed APC goal.
- Drive customer count increase over last year.
- Meet or exceed Mystery Shop goal of 95%.
Essential Competencies:
* Ability to hire “A Players – Sources, selects, and sells “A Players” to join
the company.
* Efficiency – Able to produce significant output with minimal wasted effort or
supervision.
- Organization & Planning – Plans and organizes in an efficient manner.
- Industry knowledge – Highly knowledgeable of the business, products and
competitors.
* Customer service mindset – Understands the customer, is focused on providing
superior customer service.
* Aggressiveness - Highly productive, and takes a forceful stand without being
overly abrasive.
* Follow through on commitments - Lives up to verbal and written agreements,
regardless of personal cost.
* Intelligence – Learns quickly, demonstrates ability to quickly and
proficiently understand and absorb new information.
* Analytical skills – Able to structure and process qualitative and
quantitative data and draw insightful conclusions from it. Exhibits a probing
mind and achieves penetrating insights.
* High standards – Expects personal performance and team performance to be
nothing short of the best.
* Attention to detail – Does not let important details slip through the cracks
or derail a project.
* Proactivity – Acts without being told what to do. Brings new and visionary
ideas to the company.
* Ability to develop people - Coaches people in their current roles to improve
performance and prepares them for future roles (succession program).
* Honesty/integrity – Does not cut corners ethically. Earns trust and maintains
confidences. Does what is right, not just what is politically expedient.
Speaks plainly and truthfully.
- Creativity/innovation – Generates new and innovative approaches to problems.
- Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has
a can do attitude.
* Work ethic – Possesses a strong willingness to work hard and long hours to
get the job done. Has a track record of working hard.
* Communication – Speaks and writes clearly, articulately and diplomatically
without being overly verbose or talkative.
* Teamwork – Reaches out to appropriate divisions heads and cooperates with
corporate team members to establish an overall collaborative working
relationship.
* Flexibility/adaptability – Adjusts quickly to changing priorities. Copes
effectively with complexity and change.
Qualifications:
* Successful completion of all training modules inclusive of GMIT and Talent
Platform training.
- Ability to achieve placement in the succession program.
- Excellent communication skills, and proficiency with computers.
We offer our employees competitive compensation, extensive paid training,
comprehensive and flexible suite of benefits package, 401K with company match,
team member discounts, rewards for top performers, and most importantly career
advancement opportunities.
Leslie’s recognizes a critical component to our continued success is our
people. Leslie’s is proud to have a culture of inclusion that seeks to
celebrate and embrace the different backgrounds and perspectives that help drive
our success and support team members in developing and growing with us. We aim
to create a workplace where all team members feel welcomed and valued and
inspire each other every day.
Job Tags
Full time, Flexible hours