Job Description

Job Description

Job Description

Description:

Administrator/Care Coordinator Job Description

Payor sources: VA, Private Pay, Long Term Care, Medicaid, Contracts & Awarded RFP’s

Job Type: Homecare Scheduling And Caregiver Recruitment

Schedule

• Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• This is a position that will be performed in office.
• Remote or hybrid work schedules may be utilized depending upon the needs of Hands of Gold Homecare

Position Summary

The Administrator/Care Coordinator for Hands of Gold Homecare plays a key role in supporting our clients and caregivers by managing schedules, coordinating services, and recruiting caregivers to meet staffing needs. This position requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Accept new referrals and enter client demographics, service authorizations, and care needs into scheduling software
• Document all client, caregiver and Payor interactions in the scheduling software system
• Contact new clients within 24 hours of referral and new staff within one week
• Coordinate daily caregiver staffing to maximize authorized service hours and meet agency KPI metrics
• Maintain timely communication with the Operations Manager, Payor Sources, Referral Sources, Caregivers, and Clients regarding schedule changes, critical incidents, or changes in condition
• Ensure services align with care plans, urgent requests, and service agreements
• Recruit, interview, and hire caregivers to support assigned caseload needs
• Attend job fairs and assist with local recruitment and marketing efforts as needed
• Perform other duties as assigned

EVV & Visit Compliance

• Maintain a minimum of 90% compliance score in each EVV system as required by MCO.
• Monitor Electronic Visit Verification (EVV) compliance through scheduling and visit oversight systems, including AxisCare and any state-mandated portals
• Review and correct visit exceptions, failed visits, overlaps, missed clocks, and documentation issues daily.
• Assist caregivers with clock-in/clock-out troubleshooting and EVV compliance education.
• Verify visit information and escalate unresolved compliance concerns appropriately.
• Ensure manual visit confirmations and required documentation are completed timely.
• Maintain accurate service documentation and scheduling notes for audit readiness.

#HGTX

Qualifications

• High School Diploma or GED required
• Access to reliable transportation
• Homecare scheduling and recruiting experience required
• Experience with AxisCare or similar scheduling software required
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple tasks efficiently
• Proficiency in Microsoft Office (Word, Excel, Teams)
• Ability to adapt to new tasks and changing priorities
• Compassionate, dependable, and a team-oriented self-starter

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds

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