Job Description
Description
Essential Duties and Responsibilities
Serve as a Box Office representative, Ticket Taker, Usher and/or Court Monitor pending event needs and per assignment
Have familiarity with general MSEC offerings and day-of event details
Ensure adherence to MSEC policies, rules and procedures
Deliver exemplary customer service
Respond to all incidents, accidents, injuries and altercations
Help resolve guest concerns and/or direct to the appropriate Manager
Maintain calm during fast-paced and/or stressful situations
Roles
Box Office: Help transact day-of ticket sales via computer software system, processing credit cards and handling cash
Ticket Taker: Ensure proper entry to the event by scanning tickets and welcoming guests to the facility
Usher: Help direct guests through the building while offering general customer assistance and monitoring assigned areas
Court Monitor: Monitor assigned courts and spaces to ensure smooth event operation
Event setup/teardown: Move/stack/unload/load equipment required for the event
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