Job Description
Travel Agent
Job Type: Full time
Exempt/Non Exempt: Hourly
Location Details: Jacksonville, FL
Position Schedule / Shift: Monday - Friday 8:30 am – 5:30 pm
Position Summary: Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.
Key Responsibilities
- Generate new sales, retain existing members and grow ACG's overall book of business through multiple product offerings.
- Drive new business with competitive products and help retain The Auto Club Group's 13+ million members.
- Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
- Receive and champion customer concerns through to resolution.
- Achieve assigned travel, membership, and credit card sales goals.
- Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
- Prepare complex and/or large-scale domestic and international travel packages.
- Complete reservations and advise clients regarding documentation requirements.
- Make necessary travel arrangements, including reservations, payment collection, and document processing.
- Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
- Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.
Required Qualifications
- High school diploma or equivalent
- 1-year business to consumer sales
Work Environment: This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation: Build a rewarding sales career with the stability of base pay, performance-based earning potential, and support to grow, with additional career path
- Base pay (non-exempt)
- Total: $31,200 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater.
- Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.
- Guaranteed commission payouts: We invest in your success as you build your travel sales career.
- Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.
- Overtime eligibility: This is a non-exempt role, which means you are eligible for overtime.
- Career growth: Build your future through a structured career path paired with an uncapped commission model where growth and earnings are performance driven.
Exclusive Travel Perks
- Free leads, with priority placed on prospects who are most likely to travel.
- In-office travel events and walk-in traffic help drive daily sales opportunities.
- Direct-to-consumer marketing supports Travel Agents and helps generate interest.
- Exclusive Preferred Partner discounted rates and member benefits help you close the sale.
- AAA Members travel more than average consumers, giving you access to an engaged travel audience.
Tools & Team Support to Reduce Administrative Work
- Inside support structure designed to reduce administrative work.
- Support from Air Desk and Inside Sales Agents.
- Interactive group system that provides a seamless booking process.
Training, Certifications & Development
- Free Travel Partner training certifications provided.
- Travel benefits for completing online training programs, which may result in free or reduced travel.
- Familiarization tours and cruises offered through developmental programs at no cost.
Exclusive Travel Agent Benefits
- International Airlines Travel Agent Network Card (IATAN), with benefits that may include hotel and car rental discounts and deeply discounted rates from cruise and tour partners.
- Complimentary membership with the American Society of Travel Advisors (ASTA).
Benefits: At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
Financial Protection & Insurance
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
Retirement & Savings
- 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Time Off & Leave
- Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
- Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
- Paid leave programs, including parental, bereavement, jury duty, and military leave.
Career Growth & Education
- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
- Professional certification support with 100% reimbursement for eligible programs.
- Opportunities for career development and advancement.
Additional Perks
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
Job Posting Period: This position is expected to remain posted through September 30, 2026; however, it may close at any time once a qualified candidate pool is identified.
Job Tags
Hourly pay, Full time, Temporary work, Part time, Work at office, Local area, Immediate start, Monday to Friday, Flexible hours, Shift work