Job Description

School Receptionist

UPAD Middle School - Detroit, MI 48202

Position Summary

The Receptionist serves as the first point of contact for parents, staff, students, and visitors, providing a warm, welcoming, and professional environment. This role delivers front-desk administrative support, ensures smooth daily operations, and plays a critical part in supporting the School Operations Manager (SOM) with all enrollment efforts and activities. The Receptionist helps manage enrollment documentation, assists families through the registration process, and ensures accurate student data entry, contributing to the school's enrollment goals and operational success.

Desired Competencies

Friendly, warm, and outgoing personality Strong relationship-building skills Responsive to direction and feedback Takes initiative and demonstrates reliability Highly organized and detail-oriented Ability to manage multiple priorities and follow through on tasks Works effectively as a member of a team Protects confidentiality of student, staff, and school information at all times Strong time management and organization skills Excellent written and oral communication abilities

Duties and Responsibilities

The primary duties and areas of responsibility include, but are not limited to: Front Desk & Administrative Support Greet and assist parents, students, staff, and visitors; provide accurate information as directed by the School Principal or SOM Respond to parent, student, staff, and visitor inquiries and assist with problem-solving as appropriate Maintain confidentiality in all matters concerning parents, students, staff, and visitors Communicate relevant updates and information to the SOM, School Principal, or other appropriate staff in a timely manner Manage front desk coverage, handle incoming calls, monitor and order supplies, and manage mail and deliveries for the school Support attendance processes by ensuring accurate and timely student attendance data entry Enrollment Support Partner with the SOM to execute all enrollment-related activities, including: Assisting families with the application, registration, and recommitment processes Providing step-by-step guidance to families in completing required enrollment documentation Accurately entering and updating student information in PowerSchool and other systems Scheduling and assisting with school tours, open houses, and enrollment events Preparing enrollment packets, registration materials, and follow-up communications to families Tracking and following up with families to ensure completion of required documents and forms Help maintain accurate enrollment records for compliance and reporting purposes Operational Support Assist in maintaining school and district compliance records (both physical and digital) Support the development and upkeep of school schedules, calendars, and rosters Serve as an active member of the School Operations Team to ensure smooth daily operations

Qualifications

Education/Experience High school diploma or equivalent required Proficiency in Microsoft Office Suite; ability to work on Mac or PC platforms (as applicable to location) Experience in database management preferred, especially with student information systems (e.g., PowerSchool) Prior administrative or customer service experience in a school setting is a plus

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