Job Description

Freight ForwarderThe Freight Forwarder is responsible for the accurate, timely preparation, filing, and dispatch of maritime commercial cargo documentation for import and export vessel calls across multiple commodity types. This role operates with a high degree of independence, manages end-to-end documentation workflows, and may serve as a Subject Matter Expert (SME) for assigned customers.Essential Duties and ResponsibilitiesAccurately prepare, review, and dispatch all required cargo documentation, including but not limited to bills of lading, manifests, certificates or origin, and related shipping documents in accordance with customer instructionFile AES, AMS, and other required regulatory submissions accurately and within required deadlinesMonitor vessel schedules and documentation deadlines to ensure compliance and on-time deliveryMaintain accurate and current vessel, cargo, and shipment information in internal systems and databasesCommunicate with shippers, receivers, terminals, agents, and third-party vendors to obtain required shipment information & answer shipment inquiriesServe as documentation Subject Matter Expert (SME) for assigned customers by maintaining customer profiles and job aidsAssist team members in preparing, reviewing, releasing, signing or dispatching cargo documents when workloads require / as assignedEscalate commercial, regulatory, or service issues appropriately to managementSupport audits, corrections, and post-shipment documentation updates as requiredPerform other duties as assignedEducation, Knowledge, Experience, Skills and Abilities RequiredHigh school diploma or equivalent required; additional education preferredPrior experience in freight forwarding, maritime documentation, or logistics preferredAbility to manage multiple priorities in a deadline-driven environment while maintaining attention to detailStrong proficiency in Microsoft Office software, specifically Excel, with minimum 60 wpm typing speedEffective written and verbal communication skillsExcellent organizational skillsIndependent judgment with appropriate escalation disciplinePhysical RequirementsAbility to sit for extended periods of time, with occasional standing, walking, reaching, and bendingOccasional crouching or kneeling as required within the office environmentAbility to reach, handle, and use office equipment including computers, copiers, fax machines, printers, and mobile devicesAbility to regularly use hands and fingers for typing, writing, and handling office materialsAbility to communicate effectively, including speaking and hearingAbility to read and view information on a computer screen and paper documentsAbility to lift and carry light objects such as files, documents, or office supplies, generally up to 30 poundsThis job description is intended to outline the general responsibilities and requirements of the position. It is not an exhaustive list of all duties, tasks, or qualifications associated with the role. Management reserves the right to modify, add, or remove responsibilities as needed to meet organizational needs. Employees may be required to perform other related duties as assigned.

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