Job Description

Andy Frain Services is currently hiring Event Staff for the 2026 Summer/Fall event season at America’s Center & The Dome! This is a PART TIME or secondary job – it is an event-based schedule, so you can schedule yourself to work when you are able!

JOB SUMMARY:

Support our clients in their security needs and be an integral part of the facility’s needs by observing and reporting activities and incidents, as well as providing security and safety to both the venue’s property and personnel. Event Staff must possess and maintain a professional image and help make our clients’ venues places where fans can have an unforgettable and safe experience. Provide quality customer service to clients, patrons, and employees.

RESPONSIBILITIES/DUTIES:

Essential functions may vary depending on event staff size, organizational structure and/or geographic location. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job. Other duties not listed below may also be assigned.

• Delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees while continuously maintaining the standards of excellence in presentation and professionalism. Customer Service is Every Employee’s Job!
• Maintain a working knowledge of all emergency policies, procedures, and regulations. Respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities, and assist as needed.
• Post orders may include Ticket Taking, Ushering, Guest Services, Elevator Operator, Special Services, or other tasks as needed.
• Be diligent and vigilant in safety awareness.
• Know and understand post orders, revisions, and daily event needs. Know your chain of command.
• These functions are not limited to these listed and may be expanded upon at any time at the request of the customer.

MINIMUM QUALIFICATIONS:

The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the event staff size and/or geographic location.

• High School Diploma or equivalent (GED) and be 18 years of age or older.
• Must be willing to submit to a background check and drug screening where required; any offer of employment is conditioned upon the successful completion of a background investigation.
• Previous Event Security experience is a plus!

SKILLS/ABILITIES:

• Strong customer service skills, exemplifying Andy Frain Services Mission Statement – “Customer Service is Every Employee’s Job.”
• Ability to facilitate progressive change, follow directions, work as part of a team and get along with other employees.
• Clear and effective oral and written communication skills.

PHYSICAL REQUIREMENTS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform essential functions of the job.

• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or patrons/client.
• Pushing/pulling/carrying/lifting may include up to 25lbs.
• Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
• Ability to twist, turn, bend, stand, climb stairs and walk as required to perform the duties associated with functioning as event staff for an event.

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