Customer Service Representative (German-speaking) Job at via.com, New Bremen, OH

T0xSTXRvSVZhcHc0a1BBMm9SNjdWSERXbGc9PQ==
  • via.com
  • New Bremen, OH

Job Description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As we continue to expand in Europe, we are looking for a Customer Service Representative. You will work with our Operations team to build and operate our outstanding on‑demand services. You can expect a comprehensive introduction to operations, technology management, and on‑demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first‑hand. This job can be done remotely, as long as you are based in Germany. What You’ll Do You will ensure the smooth daily operation of our services by providing telephone and email support You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre‑determined holidays. You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns You will care for customer satisfaction and making sure that issues are resolved You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly Who You Are You speak fluent German (C2 or native) and English (C1 or C2) You are a good communicator and able to always find the right tone in different contexts You enjoy providing advice and support over the phone You remain calm even in stressful situations and are able to develop creative solutions in real time Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint You are technology‑savvy and enjoy working with modern IT tools What We Offer 100% work from home, as long as you’re based in Germany State of the art hardware for you to perform your work worry free The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most €15.40 base hourly rate for a 40‑hour work week, which can be more depending on the shifts and hours you work. 30 days of vacation per year Via is an equal opportunity employer. #J-18808-Ljbffr

Job Tags

Hourly pay, Remote work, Shift work

Similar Jobs

PINE PARK HEALTH MANAGEMENT INC

Remote Geriatric Care Coordinator Job at PINE PARK HEALTH MANAGEMENT INC

 ...Pine Park Health Management Inc. is seeking a Certified Medical Assistant to serve as the Remote Primary Care Coordinator. You will be the operational and relational backbone of our geriatric primary care team, coordinating care for older adults across AZ, CA, and NV... 

General Dynamics Mission Systems

NWS Alarm Communication & Display (AC&D) Deputy PM Engineering Job at General Dynamics Mission Systems

 ...until the position is filled.Combined Salary RangeUSD $152,462.00 - USD $169,138.00 /Yr.Company OverviewGeneral Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers... 

Spade Recruiting

Customer Service Rep (Work From Home) Job at Spade Recruiting

 ...flexibility, growth, and the ability to work from home, this opportunity may be a strong fit....  ..., youll connect with clients virtually, learn about their needs, and walk them...  ...management are important. Experience in customer service, consulting, sales, or a related field... 

Crystal Lake Healthcare & Rehabilitation

Unit Manager (LPN or RN) Job at Crystal Lake Healthcare & Rehabilitation

 ...Job Description Job Description Unit Manager (LPN/RN) Bayville, NJ 08721 | $42/Hour Join a Supportive and Resident-Focused Team Crystal Lake Healthcare and Rehabilitation is seeking an experienced Unit Manager (LPN/RN) to provide clinical leadership and oversee... 

General Dynamics Mission Systems

Senior Photonics Engineer Job at General Dynamics Mission Systems

 ...to the nature of work performed within our facilities, U.S. citizenship is required.Responsibilities for this PositionGeneral Dynamics Mission Systems designs, prototypes, packages, and tests custom photonic integrated circuit (PIC) and photonic subsystem...