Job Description

Job Description

Job Description

The Cashier – Fiesta Taco is responsible for providing 4-Diamond guest service by welcoming guests, taking food and beverage orders, accurately processing payments, and delivering orders in a timely and professional manner. This role ensures cleanliness and efficiency in the service area while contributing to a positive and welcoming guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets guests promptly with professionalism and a welcoming attitude, ensuring a positive first impression and exceptional guest experience.
• Accurately takes and calls out food and beverage orders using the point-of-sale (POS) system, ensuring precision and efficiency in every transaction.
• Operates the cash register accurately, processes guest payments, discounts, comps, and room charges in accordance with company policies and established procedures.
• Presents, delivers, and retrieves guest checks, ensuring all payments are processed correctly and change is returned promptly.
• Prepares and serves meals, beverages, and side items from steamers and other kitchen equipment while maintaining quality, consistency, and proper presentation standards.
• Ensures timely and accurate delivery of all guest orders, maintaining communication with kitchen and service staff to guarantee smooth operations.
• Maintains thorough knowledge of the menu, including ingredients, preparation methods, and presentation standards, to provide accurate information and recommendations to guests.
• Restocks and replenishes inventory and supplies — including condiments, utensils, coffee, beverages, and service items — to maintain readiness and efficiency.
• Maintains cleanliness and organization of the cashier station, counters, service areas, dining rooms, and behind-the-counter workspaces at all times.
• Sweeps, mops, clears walkways, removes trash, and sanitizes guest areas to ensure a clean, safe, and inviting environment for both guests and team members.
• Ensures compliance with all food safety, health, and sanitation standards, including proper handling and storage of food, utensils, and equipment.
• Lifts, moves, and transports stock, beverage crates, and supplies as needed to support daily operations.
• Coordinates dining room seating, assists with plating and food line duties, and delivers meals to guests as directed to support seamless service flow.
• Performs opening, side work, and closing duties per operational guidelines to maintain efficiency and readiness for the next shift.
• Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies.
• Performs other job-related duties as assigned to support overall operational success.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Excellent verbal communication and interpersonal skills.
• High attention to detail and accuracy in handling guest orders and transactions.
• Must be able to stand and walk for extended periods.
• Professional, guest-service-oriented demeanor with the ability to multitask in a fast-paced environment.
• Previous experience in food service or cashiering preferred.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Additional coursework in hospitality, customer service, or accounting is a plus.
• Food Handler Certification required or must be obtained upon hire.
• Minimum of 6 months to 1 year of experience in cash handling and customer service, preferably in a quick-service or fast-casual dining environment.
• Experience operating POS systems, handling cash and credit transactions, and balancing cash drawers.
• Ability to communicate clearly and professionally with guests in a fast-paced setting.
• Strong attention to detail and accuracy when processing orders and payments.
• Prior experience in a casino, resort, or high-volume food service location is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, courteously, and professionally with guests, coworkers, and supervisors; responsible for taking orders, answering menu questions, and delivering friendly and efficient service.
• Lifting and Carrying: Occasionally lifts and carries supplies, food containers, or point-of-sale materials weighing up to 25 pounds; may assist with restocking and maintaining the cashier station.
• Manual Dexterity: Frequently uses hands and fingers to operate POS systems, handle cash and credit cards, prepare receipts, and assist with packaging food items.
• Mobility: Continuously moves within the cashier station and surrounding service areas; requires standing for extended periods and occasional bending, reaching, or walking during shift coverage.
• Stationary Work: Frequently remains standing at the register or counter throughout the shift while processing orders and transactions.
• Tool Operation: Regular use of POS terminals, cash drawers, receipt printers, credit card machines, and standard service tools used in a quick-serve environment.
• Visual Acuity: Requires close vision to read order tickets, process payments accurately, and monitor food presentation and cleanliness at the service counter.
• Working Conditions: Routinely works in a fast-paced, high-volume dining setting with exposure to food preparation equipment, cleaning agents, and background noise. Regular exposure to a smoking environment when transitioning through casino or public areas.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.                              

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. 

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources. 

Job Tags

Similar Jobs