Job Description

BellpersonJoin a team where hospitality isn't just what we do; it's who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you'll find more than just a job. You'll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're empowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.Overview:The main responsibility of bellperson is to assist the guest with luggage delivery and retrieval during their stay. The Bell Attendant is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.Responsibilities:Assist, retrieve, and load luggage for guests.Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.Use friendly and appropriate expressions when engaging guests.Ensure the delivery of parcels, mail, and special deliveries to guestrooms.Ensure that the bell storage closet is maintained, clean and tidy.Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.Utilize bell carts effectively and with caution.Direct guests to the Front Desk, meeting space or other destinationsNotify the Front Desk and Guest Services of VIP arrivals whenever possible.Engage in conversation with as many guests as possible.Qualifications:Must be at least 18 years of ageAbility to stand for the entire scheduled shift.Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.Knowledge of the surrounding area and all of its attractions.Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.Must have the ability to report to work on time and when scheduled.Must have the ability to stand and/or walk for extended periods of time.Must meet standards of appearance and maintain a high level of personal hygiene at all time.Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

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