Job Description

Job Description

Airport Operations Manager – Traffic & Curbside Operations

Location: Charlotte, NC

Position Type: Full-Time | Onsite

Compensation: $90,000–$95,000 annually

About the Opportunity

We are seeking an experienced and hands-on Airport Operations Manager to oversee traffic control, curbside enforcement, and passenger assistance operations at a major international airport in Charlotte, North Carolina.

This is an exciting opportunity to lead operations under a newly awarded five-year airport contract, establish operational processes, develop a strong frontline team, and ensure safe, efficient, and customer-focused airport operations.

The ideal candidate is a strong operational leader with experience managing large teams, multiple shifts, and fast-paced, public-facing environments. Candidates with backgrounds in airport operations, ground transportation, parking operations, law enforcement, military, or security management are encouraged to apply.

Key Responsibilities

• Oversee daily airport traffic control, curbside enforcement, and passenger assistance operations.
• Lead and manage approximately 64 frontline employees through four direct management reports.
• Ensure adequate staffing and operational coverage across three shifts in a 24/7 operating environment.
• Manage employee schedules, shift assignments, attendance, overtime, and overall workforce performance.
• Conduct daily team briefings, site inspections, and operational reviews.
• Serve as the primary point of contact for airport leadership and other operational stakeholders.
• Monitor traffic flow, curbside activity, safety concerns, and operational incidents, ensuring timely resolution.
• Coordinate operational responses during peak travel periods, construction activities, emergencies, and unexpected disruptions.
• Oversee employee onboarding, training, airport badging, and ongoing professional development.
• Ensure compliance with airport regulations, traffic enforcement procedures, safety standards, and security requirements.
• Prepare and review operational reports covering staffing, incidents, training, overtime, and service performance.
• Assist in developing and implementing standard operating procedures (SOPs) and continuous improvement initiatives.
• Monitor contract performance, labor utilization, and operational expenses.
• Maintain a visible, hands-on leadership presence throughout daily operations.

Qualifications

• Minimum of five years of management experience in airport operations, transportation, ground transportation, parking operations, law enforcement, military, security, or a related service industry.
• Demonstrated experience managing large frontline teams, preferably through supervisors or team leaders.
• Experience overseeing multi-shift operations, ideally in a 24/7 environment.
• Strong understanding of traffic management, enforcement procedures, workplace safety, and customer service.
• Proven ability to manage staffing, employee performance, scheduling, and operational challenges.
• Strong leadership presence with the ability to establish accountability, take initiative, and make sound operational decisions.
• Excellent communication and interpersonal skills, with the ability to work effectively with employees, management, and external stakeholders.
• Strong organizational, reporting, and problem-solving abilities.
• Proficiency in Microsoft Office and workforce scheduling or management systems.
• Ability to successfully complete airport background checks and obtain required airport credentials.

Work Environment & Schedule

• Fully onsite at Charlotte Douglas International Airport in Charlotte, NC.
• Primarily outdoor work environment, with exposure to varying weather conditions.
• First-shift management schedule, generally between 7:00 AM and 6:00 PM, depending on operational needs.
• Occasional weekend coverage, approximately one weekend per month.
• Must be flexible and available to respond to operational emergencies outside normal business hours.

Who We're Looking For

We are looking for a leader who leads by example, takes ownership, holds teams accountable, and is comfortable being directly involved in daily operations. The successful candidate will bring a combination of operational discipline, strong people-management skills, sound judgment, and a commitment to safety and exceptional customer service.

Job Tags

Similar Jobs